FAQ
Find answers to common questions about our telehealth care, compounded medications, and partner pharmacy network.
We offer telehealth services in the state of New York.
NYC Infusion partners exclusively with fully accredited, licensed 503A compounding pharmacies to fulfill and ship your personalized medications:
- promisepharmacy.com
- 727-772-0500
- info@promisepharmacy.com
- 31818 US 19 S Palm Harbor, FL 34684
- partellpharmacy.com
- 702-791-3800
- info@partellpharmacy.com
- 5835 South Eastern Ave, Ste 101, Las Vegas, NV 89119
- strivepharmacy.com
- (813) 644-7700
- info@strivepharmacy.com
- 5505 Johns Rd Suite 700, Tampa, FL 33634
Please allow 5-7 business days for your prescription to be reviewed, processed, and shipped by the pharmacy.
If you have questions regarding your order status, please email info@nycinfusion.com and include your order number.
Your prescription will include dosing instructions directly on the medication label. Since compounded medications may vary in concentration and formulation, it is important to carefully read and follow the instructions provided with your prescription before beginning treatment.
If you have any questions about your dosage, please contact our support team or your prescribing provider before use.
Most of our medications are shipped in a Multi-Dose Vial (MDV) and arrive ready to use.
In cases where a medication is supplied as a lyophilized (freeze-dried) powder, we will provide bacteriostatic water along with detailed reconstitution instructions explaining exactly how much to add before use.
Have a question that is not answered here?
Our direct patient support team is here to assist you with prescriptions, pharmacy questions, or intake.